Privacy notice
We’re transparent about what we collect and why—so you can submit your request with confidence.
Information we may collect
When you contact us
- Contact details (like your name, email, and phone) so we can reply.
- Request details (preferred date, traveler count, and any notes you include).
- Communication preferences related to updates and confirmations.
How we use your information
Purpose and care
- To respond to your tour request and coordinate practical details.
- To provide confirmation updates and necessary logistics guidance.
- To address accessibility or special requirements you’ve shared.
- To improve customer support quality through better clarity and follow-up.
Your choices
We keep communication respectful and aligned with your request.
Email updates
You can opt in to receive updates so we can confirm details.
Support responses
We use your message content to reply directly and accurately.
Accessibility information
We use notes only to arrange practical accommodations for your group.
Data protection and retention
We aim to keep your information secure and only for as long as needed for support and confirmation.
- We use appropriate security measures to protect information against unauthorized access.
- We retain request records while they’re needed to fulfill and support your inquiry.
- When information is no longer needed, we take steps to dispose of it appropriately.
Questions?
If you’d like to ask about your tour request data, contact our support desk.
Note: This is a general privacy notice for tour inquiry handling. If your request has special circumstances, support will help clarify the details.